Standard Ultrasound Equipment LLC Terms & Conditions of Sale and Service

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1. GENERAL These Terms and Conditions ("Terms") apply to all sales and service arrangements between Standard Ultrasound Equipment LLC ("Seller") and any customer, distributor, end-user, or other purchaser ("Customer") to which products or services are furnished or offered by Seller. By acceptance of any products, services, or service plan from Seller, Customer accepts and agrees to be bound by these Terms and agrees that unless otherwise agreed in a separate agreement signed by Customer and an authorized officer of Seller, these Terms together with Seller's order acknowledgment or quotation constitute the entire agreement ("Agreement") and supersede all other communications and documentation of the parties with respect to the subject matter hereof. Customer's acceptance of any product or service shall be deemed a waiver of, and Seller hereby expressly rejects, any different or additional terms preprinted or otherwise in any purchase order or other documentation furnished by Customer, whether before or after delivery of the applicable product or service. References in this Agreement to "product" mean the product(s) purchased by Customer as identified in any order acknowledgment or quotation, and references to "service(s)" mean any repair, maintenance, warranty, or installation services provided by Seller to Customer. 

2. PRODUCTS AND AVAILABILITY Standard Ultrasound Equipment LLC specializes in the sale of new GE ultrasound machines. All sales are subject to product availability at the time of Customer's acceptance of a Quotation. If any product becomes unavailable before Customer places an order, Seller will attempt to identify a substitute product to meet Customer's needs. 

3. SHIPPING AND DELIVERY At Standard Ultrasound Equipment LLC, we are committed to ensuring that your orders are delivered promptly and safely. Below are the details of our shipping and delivery policies: 
   Shipping Options: We offer standard shipping on all orders within the United States. Shipping options may vary depending on the size and weight of the product, as well as the delivery location. We use trusted carriers like UPS to ensure your product arrives in good condition. 
   Shipping Timelines: Standard shipping typically takes 2-5 business days, depending on product availability and the destination. Handling time is generally 2 business days from the time your order is confirmed. We strive to meet these timelines; however, delays may occur due to unforeseen circumstances. If there are any significant delays, we will notify you as soon as possible. 
   Delivery Responsibilities: Once your order has been shipped, you will receive tracking information to monitor the delivery. Standard Ultrasound Equipment LLC is responsible for the product until it is delivered to the specified delivery address. Risk of loss or damage to the products passes to the customer upon delivery. 
   Delivery Delays and Failures: In the event of delivery delays or failures caused by factors beyond our control (e.g., weather, carrier issues), we will work with the carrier to resolve the issue promptly. If your order is significantly delayed, please contact our customer service team for assistance. We are committed to ensuring your satisfaction and will do our best to rectify any delivery issues. 

4. PAYMENT METHODS Standard Ultrasound Equipment LLC offers a variety of payment methods to make your shopping experience as convenient as possible. 
   Accepted Payment Methods: We accept the following forms of payment: 
   Credit and Debit Cards(2.9% Fee) (Visa, MasterCard, American Express, Discover) 
   PayPal 
   Bank Transfers 
   Certified Checks 
   Payment is collected at the time of purchase. For bank transfers and certified checks, the order will be processed once payment has cleared. We do not accept cash on delivery (COD) or personal checks. 
   Payment Security: All payment transactions are processed securely. We use industry-standard encryption to protect your payment information. Your payment details are not stored on our servers after the transaction is completed. 

5. CUSTOMER SERVICE
   We pride ourselves on providing excellent customer service and are here to assist you with any questions or concerns. 
   Contacting Customer Service: If you have any inquiries or need support, you can reach our customer service team via: 
   Phone: 888-271-7395 
   Email: info@standardultrasound.com 
   Mail: 419 S 2nd St, STE 201, Philadelphia, PA 19147, United States 
   Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST. We aim to respond to all inquiries within 1-2 business days. 
   Support Process: When contacting customer service, please have your order number and relevant details on hand to expedite the process. Our team is equipped to handle product inquiries, order status updates, return requests, and any other issues related to your purchase. 

6. RETURN AND REFUND POLICY
   At Standard Ultrasound Equipment LLC, we are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your product, please review the following policy for returns and refunds. 
   Return Eligibility: To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Returns must be initiated within 30 days of the delivery date. Certain items, such as custom-configured products or clearance items, may not be eligible for return. 
   Return Timeframe: Customers have 30 days from the date of delivery to initiate a return. After 30 days, we cannot accept returns or offer refunds. 
   Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-7 business days. 
   Return Shipping: The customer is responsible for return shipping costs unless the product was received damaged or defective. We provide return shipping labels for your convenience, and the cost of return shipping will be deducted from your refund. If the return is due to an error on our part or a defective product, we will cover the return shipping costs. 
   Return Procedure: To initiate a return, please contact our customer service team at info@standardultrasound.com or 888-271-7395 with your order number and reason for return. We will provide you with instructions on how to return your product. Please include the original packing slip or a copy of your order confirmation with the returned item. 
   Restocking Fees: A restocking fee of 15% of the product price may be applied to returns that are not the result of a defective product or error on our part. 
   Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. In such cases, we may request photographic evidence of the damage or defect before processing the return. 
   Non-Returnable Items: Certain items cannot be returned, including: 
   Custom-configured products 
   Clearance or sale items 
   Perishable goods (if applicable) 
   Gift cards 
   Contact Information: For any questions or concerns regarding returns and refunds, please contact us at:
   Standard Ultrasound Equipment LLC
   419 S 2nd St, STE 201, Philadelphia, PA 19147 United States
   Phone: 888-271-7395
   Email: info@standardultrasound.com
   Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM EST 

7. WARRANTY AND REPAIR The Seller guarantees that the products will be free from defects in materials and workmanship during normal use for the duration specified in this Agreement. The Seller disclaims any liability for any loss or damage arising from the handling or use of the products by the Customer.  

8. TITLE AND RISK OF LOSS Title to products shall pass to Customer upon full payment of the purchase price. Risk of loss or damage to products passes to Customer upon delivery to Customer's specified delivery address. Seller is responsible for loss or damage occurring during transit. Seller will insure all shipments against loss or damage during transit at no additional cost to Customer. Until full payment is received, Seller retains a purchase money security interest in the products delivered. Customer agrees to execute any documents necessary to perfect such security interest upon Seller's request. In the event of Customer's default on payment, Seller reserves the right to reclaim and repossess the products without notice. 

9. LIMITATION OF LIABILITY To the maximum extent permitted by law, Seller's total liability for any claims arising out of or related to this Agreement shall not exceed the amount paid by Customer for the specific product or service giving rise to the claim. In no event shall Seller be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, incurred by Customer or any third party, whether in an action in contract, tort (including negligence), strict liability, or otherwise, even if Seller has been advised of the possibility of such damages. The foregoing limitations shall not apply to liability resulting from Seller's gross negligence, willful misconduct, or fraud, or any liability which cannot be excluded or limited by applicable law. 

10. PRIVACY POLICY Seller is committed to protecting Customer's privacy. Any personal information collected during the ordering process will be used solely for the purposes of processing orders, delivering products and services, providing customer support, and complying with legal obligations. Seller may share Customer's personal information with trusted third-party service providers as necessary to fulfill orders and provide services (e.g., shipping companies, payment processors). All third parties are obligated to protect Customer's information and use it only for the purposes specified by Seller. Seller employs appropriate technical and organizational measures to safeguard Customer's personal information against unauthorized access, disclosure, alteration, or destruction. Customer has the right to access, correct, or request deletion of their personal information held by Seller. Requests can be made by contacting Seller at [contact information]. 

11. REGULATORY COMPLIANCE AND EXPORT CONTROLS Customer agrees to comply with all applicable federal, state, and local laws and regulations related to the purchase, use, and disposal of the products, including but not limited to medical device regulations administered by the U.S. Food and Drug Administration (FDA). Products are intended for use by qualified medical professionals in accordance with applicable medical standards and regulations. Customer shall not export, re-export, or transfer products or related technology in violation of U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR). Customer shall obtain all necessary licenses and approvals prior to exporting or transferring products outside the United States. Customer agrees to indemnify and hold Seller harmless from any claims, penalties, or damages arising from Customer's breach of this section or any applicable laws and regulations. 

12. GOVERNING LAW AND DISPUTE RESOLUTION This Agreement and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to this Agreement, including the breach, termination, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Philadelphia, Pennsylvania, and the arbitrator's decision shall be final and binding on both parties. To the extent permitted by law, each party knowingly and voluntarily waives any right to a trial by jury in any legal proceeding arising out of or relating to this Agreement. 

13. CONTACT INFORMATION For any questions or concerns regarding these Terms and Conditions, please contact us at: 
    Standard Ultrasound Equipment LLC 
    419 S 2nd St, Ste 201, Philadelphia, PA 19147, United States 
    Phone: 888-271-7395 
    Email: info@standardultrasound.com 
    Website: www.standardultrasound.com 
    Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM EST 

14. CHANGES TO TERMS AND CONDITIONS Seller reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on Seller's website. It is Customer's responsibility to review these Terms periodically for updates. Continued use of Seller's products and services following any changes constitutes acceptance of the revised Terms. 

15. FORCE MAJEURE Neither party shall be liable for any failure or delay in performance under this Agreement (except for payment obligations) due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, governmental actions, labor disputes, or supply chain disruptions. The affected party shall notify the other party promptly and make reasonable efforts to resume performance as soon as possible. 

16. ENTIRE AGREEMENT This Agreement, including any exhibits, schedules, or attachments hereto, constitutes the entire understanding and agreement between the parties regarding the subject matter herein and supersedes all prior and contemporaneous agreements, understandings, negotiations, and communications, whether written or oral. 

17. ASSIGNMENT Customer may not assign or transfer any rights or obligations under this Agreement without the prior written consent of Seller. Any attempted assignment in violation of this provision shall be null and void. Seller may assign its rights and obligations under this Agreement to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets. 

18. SEVERABILITY If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect. 

19. NOTICES All notices, requests, consents, and other communications required or permitted under this Agreement shall be in writing and shall be delivered by hand, certified mail (return receipt requested), or recognized overnight courier to the addresses specified in the Contact Information section or such other address as either party may designate in writing. Notices will be deemed given when received by the other party. If sent by certified mail, notices will be considered delivered three business days after being sent. Notices sent by recognized overnight courier will be considered delivered the next business day after being sent.