At Standard Ultrasound Equipment LLC, we are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your product, please review the following policy for returns and refunds. 

1. Return Eligibility: To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Returns must be initiated within 30 days of the delivery date. Certain items, such as custom-configured products or clearance items, may not be eligible for return. 

2. Return Timeframe: Customers have 30 days from the date of delivery to initiate a return. After 30 days, we cannot accept returns or offer refunds. 

3. Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-7 business days. 

4. Return Shipping: The customer is responsible for return shipping costs unless the product was received damaged or defective. We provide return shipping labels for your convenience, and the cost of return shipping will be deducted from your refund. If the return is due to an error on our part or a defective product, we will cover the return shipping costs. 

5. Return Procedure: To initiate a return, please contact our customer service team at info@standardultrasound.com or 888-271-7395 with your order number and reason for return. We will provide you with instructions on how to return your product. Please include the original packing slip or a copy of your order confirmation with the returned item. 

6. Restocking Fees: A restocking fee of 15% of the product price may be applied to returns that are not the result of a defective product or error on our part. 

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. In such cases, we may request photographic evidence of the damage or defect before processing the return. 

• Non-Returnable Items: Certain items cannot be returned, including: custom-configured products, clearance or sale items, and special order probes.

Contact Information: For any questions or concerns regarding returns and refunds, please contact us at: Standard Ultrasound Equipment LLC 419 S 2nd St, STE 201, Philadelphia, PA 19147 United States Phone: 888-271-7395 Email: info@standardultrasound.com Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM EST